Double Open Circle Necklace with 0.35 TCW Round Cut Moissanite

We strive to deliver Lily Ann Gems products as quickly as possible. Here’s what you can expect:

• Custom Jewelry Manufacturing: Each custom jewelry piece requires approximately 2-3 business weeks to create. After the manufacturing process is complete, we will seek your confirmation before proceeding with shipping.

• Shipping and Delivery: Once shipped, orders typically arrive within 6 to 9 business days. Please note that Lily Ann Gems is not responsible for delays caused by severe weather or other unforeseen conditions. We do not ship to PO boxes. If the delivery address is changed with the shipping company while the parcel is in transit, any resulting delivery delays will be the customer's responsibility.

• Free Delivery: We provide free delivery to your address. Please be aware that customers are responsible for any duties or taxes imposed by local authorities.

• Product Changes: If you wish to make any changes to the product before shipment, the manufacturing time will reset from the beginning.

• Order Tracking: For assistance with order tracking, please contact our customer service team at support@lilyanngems.com.

Thank you for choosing Lily Ann Gems!

At Lily Ann Gems, we strive to ensure your complete satisfaction with your gemstone purchase. With this in mind, we offer a comprehensive 30-day return policy from the date of receipt of your item.

To qualify for a return, your gemstone must be in its original condition, unworn and unused, with all tags intact and in the original packaging. Additionally, please retain your proof of purchase, such as a receipt or order confirmation.

Should you have any questions or concerns regarding returns, please don't hesitate to contact our dedicated support team at support@lilyanngems.com. We are here to assist you every step of the way.

Please note that due to the bespoke nature of our gemstone creations, all returns will incur a restocking fee of 20%. This fee is intended to cover the labor associated with resizing and polishing the returned piece. In cases where the gemstone requires extensive cleaning or repair, or if it is in a condition that prevents resale, a higher restocking fee may be applied, depending on the extent of the required work.

Damages and Issues: Upon receiving your order, we kindly ask that you inspect it thoroughly. If you discover any defects, damages, or receive an incorrect item, please notify us immediately. We will promptly evaluate the issue and take appropriate measures to rectify it.

Please be aware that certain items are not eligible for return or exchange, including:

• Custom or personalized orders
• Eternity bands made to order
• Items marked as on sale
• Items purchased during a sales event

If you wish to exchange your gemstone, a restocking fee of 20% will be deducted from the original purchase amount. Any price difference for the exchange will also be charged to you. This exchange policy must be initiated within 30 days of receiving the gemstone and is limited to one exchange per piece. Please note that the credited amount is non-transferable to future purchases, and the exchange limit stands at one per piece.

We kindly request that you contact us before returning your gemstone to ensure its safe arrival. Customers are responsible for the cost of return shipping, and we highly recommend using a traceable courier service with insurance, as we cannot be held responsible for items lost in transit.

Refunds: Upon receiving and inspecting your return, we will notify you of the approval status for your refund. If approved, the refund will be processed automatically to your original payment method. Please allow time for your bank or credit card company to finalize the refund transaction.

Resizing: At Lily Ann Gems, we understand the importance of a perfect fit, especially when it comes to gemstone jewelry. Therefore, we offer a resizing service to ensure that your gemstone piece fits you comfortably and beautifully.

Resizing Limitations: Gemstone rings can be resized to either increase or decrease by a maximum of one full size. Please note that resizing beyond this range may compromise the integrity and aesthetics of the piece and therefore cannot be accommodated under this policy.

Exceptions: In cases where the gemstone features a shank adorned with full eternity stones, resizing may not be feasible due to the intricate design and setting. Therefore, we are unable to proceed with resizing in such instances. Customers with gemstones falling under this category are encouraged to exchange the gemstone for the correct size, and our customer service team will be delighted to assist you in this process.

In some cases, we may opt to exchange the original gemstone for an identical one in your size instead of resizing, if it would result in a faster turnaround time or preserve the integrity of the design. This exchange applies only to bands that are plain gold and do not feature any stones. As with all our pieces, the exchanged gemstone will be handcrafted from scratch. We will always consult with you if we recommend this option.

Customers are responsible for shipping costs both ways, including any applicable customs fees for international clients.

Please Note: If you selected the "eternity band" style option for your gemstone ring, resizing incurs a $100 fee, as opposed to our standard complimentary service. You will be required to email us to confirm your ring size before we can commence production on your piece.

Repair Information: For repair inquiries, please contact us at support@lilyanngems.com. Before sending your gemstone for repair, here are some important details you should know:

• Our repair specialists will document the current condition of the gemstone and note any repair work required in an intake form, a copy of which will be shared with you for transparency.
• Warranty-related repairs, such as stone replacement or resizing, will be carried out without prior approval. However, you may opt out or request approval before commencing any additional repairs beyond warranty coverage.
• Customers are responsible for shipping costs for both inbound and outbound shipments.
• Repair timelines typically range from 2-3 weeks upon receipt of the gemstone. Please note that replacement of limited-edition or one-of-a-kind stones is subject to availability; in such cases, we will seek your approval for alternative options.

While gemstone jewelry requires proper care, accidents can happen. Rest assured, all our pieces are backed by a generous lifetime warranty. We stand by our work and are committed to providing exceptional service to you and your gemstone jewelry needs.

Row content

We are proud to provide a lifetime warranty on each and every one of our pieces, so you can rest assured that we will lovingly care for your Lily Ann Gems Fine jewelry whenever it needs servicing. We stand by our work. 

We will repair your jewelry whenever it needs repairing for as long as you own it. 

Also, you can send your jewelry to us at any time for a free thorough cleaning and inspection to ensure it is sparkling beautifully and in top shape. 

There are a few limitations to our warranty: 

• Our warranty does not include the replacement of lost center/focal stones. We recommend you obtain insurance in your piece for the unlikely event of a focal stone falling out or getting damaged. 
• Many of our pieces feature one-of-a-kind stones. If these stones become damaged, we will do our best to replace them with a comparable stone, but color and type may vary, depending on what we have available. 
• Clients are responsible for shipping costs (to and from our studio) for cleanings, inspections, and repair work. 
  Please Note: Clients are responsible for import fees and customs charges in addition to shipping costs. Please check with your customs office about any fees that may be associated with having us repair your piece. 
• All repair work is free within the first one years of ownership (except the replacement of focal stones). After two years of ownership, we will charge a small labor fee and/or materials fee for your repair service. 
• If you wear fine jewelry daily, a little wear and tear are normal. Our repair specialists will evaluate your piece. If you need repairs that go beyond what’s needed for normal wear and tear, we’ll let you know about the labor costs and material fees associated with your service. 
• Repairs or polishing by third-party jewelers. 

Please Note: The warranty is void if you take your piece to another jeweler for resizing or repair work. 

✧ If your Lily Ann Gem's Fine Jewelry piece needs repair, please contact us at support@lilyanngems.com

 to ensure that it’s entered into our service schedule. Our highly skilled repair specialist will evaluate your piece and stay in open communication with you about the work that’s needed and any associated costs. 
✧ Feel free to reach out to us with any questions or if you need to pass on any additional information about the service you need. (You can find jewelry care tips here!)