0.10 TCW Round Moissanite Star Lariat Necklace

We strive to deliver Lily Ann Gems products as quickly as possible. Here’s what you can expect:

• Custom Jewelry Manufacturing: Each custom jewelry piece requires approximately 2-3 business weeks to create. After the manufacturing process is complete, we will seek your confirmation before proceeding with shipping.

• Shipping and Delivery: Once shipped, orders typically arrive within 6 to 9 business days. Please note that Lily Ann Gems is not responsible for delays caused by severe weather or other unforeseen conditions. We do not ship to PO boxes. If the delivery address is changed with the shipping company while the parcel is in transit, any resulting delivery delays will be the customer's responsibility.

• Free Delivery: We provide free delivery to your address. Please be aware that customers are responsible for any duties or taxes imposed by local authorities.

• Product Changes: If you wish to make any changes to the product before shipment, the manufacturing time will reset 2-3 business weeks from the beginning.

• Order Tracking: For assistance with order tracking, please contact our customer service team at support@lilyanngems.com.

Thank you for choosing Lily Ann Gems!

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it—unworn or unused, with tags, and in its original packaging. You’ll also need to show the order number with a confirmation email or proof of purchase.

You can always contact us for any return questions at support@lilyanngems.com

As the ring is custom-made as per your ring size and diamond/gold option, any return unrelated to manufacturing quality will have a 20% restocking fee for Moissanite jewelry & 30% restocking fee for CVD jewelry items. This fee covers the labor required to resize and polish the returned piece. If the returned piece requires extensive cleaning or repair (or is in any other condition that prevents resale), we will charge a higher restocking fee, depending on the amount of repair work required.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.

Items That Cannot Be Returned or Exchanged

Due to the nature of these items, unless they arrive damaged or defective, we cannot accept returns or exchanges for:

• Custom or personalized orders

• Eternity bands made to order

• Any physical damage to the product

If a customer wishes to exchange their ring, a restocking fee of 20% will be deducted from the original purchase amount. The remaining balance will be applied toward the new purchase. Any price difference for the exchange will also be charged to the customer. (Note: This percentage may vary if gold or stone prices increase or decrease).

This exchange policy must be initiated within 30 days of receiving the ring and is limited to one exchange per piece. The credit does not apply to future purchases.

Please contact us before sending your jewelry back to ensure it arrives safely. Clients are responsible for return shipping costs, and we highly recommend insuring your package and using a traceable courier—we are not responsible for items lost in the mail.

Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded to your original payment method. Please note that it may take time for your bank or credit card company to process and post the refund.

Resizing

At LilyAnnGems, we understand the importance of a perfect fit for your jewelry, especially rings. We offer a ring resizing service to ensure your jewelry fits comfortably.

Resizing Limitations:

• Rings can be resized up to one full size (increase or decrease).

• Resizing beyond this range may compromise the integrity and aesthetics of the piece and cannot be accommodated.

Exceptions:

• Rings with full eternity stones cannot be resized due to their intricate design and setting. Customers with these rings are encouraged to exchange for the correct size.

• In some cases, instead of resizing, we may exchange your ring for an identical ring in your size if:
  a) It results in a faster turnaround time, or
  b) Resizing would affect the integrity of the design.

An exchange applies only to plain gold bands without stones. All exchanged rings are handcrafted from scratch. We will always contact you before proceeding with this option.

Clients are responsible for shipping costs both ways (including customs fees for international clients).

Repairs

If you need a repair, please contact us at support@lilyanngems.com.

Important Repair Information:

• Our repair specialists will create an intake form detailing the condition of the piece and any required repair work. We will send you a copy for confirmation.

• We will immediately proceed with any warranty-covered repairs, including:

  • Replacing or resetting stones

  • Replacing the setting

  • Prong work or replacement

  • Repairing thin areas of the band

  • Resizing the ring

If you do not want us to proceed with specific repairs or want to review the scope before we begin, please let us know beforehand.

For repairs beyond the warranty, we will notify you and provide an estimate before proceeding. You may opt out of these repairs.

Clients are responsible for shipping costs both ways.

Repair Timeline:

Our standard repair timeline is 2-3 weeks from the time we receive your piece.

NOTE: If your jewelry requires a new stone, we cannot guarantee an exact replacement for limited-edition or one-of-a-kind stones. In such cases, we will reach out for your approval on an alternative.

Lifetime Warranty

We understand that fine jewelry is delicate, and we stand by our craftsmanship. LilyAnnGems offers a generous lifetime warranty on all our pieces. We take pride in our work and are committed to taking care of both you and your jewelry.

For further inquiries, reach out to us at support@lilyanngems.com.

 

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We are proud to provide a lifetime warranty on each and every one of our pieces, so you can rest assured that we will lovingly care for your lilyanngems Fine jewelry whenever it needs servicing.
We stand by our work.
We will repair your jewelry whenever it needs repairing for as long as you own it.
Also, you can send your jewelry to us at any time for a free thorough cleaning and inspection to ensure it is sparkling beautifully and in top shape.

There are a few limitations to our warranty:

Lost Center/Focal Stones: Our warranty does not include the replacement of lost center/focal stones. We recommend you obtain insurance in your piece for the unlikely event of a focal stone falling out or getting damaged.

One-of-a-Kind Stones: Many of our pieces feature one-of-a-kind stones. If these stones become damaged, we will do our best to replace them with a comparable stone, but color and type may vary, depending on what we have available.

Shipping Costs: Clients are responsible for shipping costs (to and from our studio) for cleanings, inspections, and repair work.

Repair Fees: All repair work is free within the first one year of ownership (except the replacement of focal stones). After one year of ownership, we will charge a small labor fee and/or materials fee for your repair service. If there is physical damage to your jewelry, there will be a minimal charge based on the extent of the damage. However, if the damage is due to manufacturing issues, there will be no charge under the lifetime warranty.

Resizing: At lilyanngems, we understand the importance of a perfect fit when it comes to your jewelry, especially rings. That’s why we offer a resizing service to ensure your ring fits comfortably and beautifully at a minimal cost.

Resizing Limitations: Rings can be resized to either increase or decrease by a maximum of one full size. Resizing beyond this range may compromise the integrity and aesthetics of the piece and, therefore, cannot be accommodated.

Exceptions:

• Full Eternity Rings: Rings featuring a shank adorned with full eternity stones cannot be resized due to their intricate design. Instead, customers are encouraged to exchange the ring for the correct size. Our customer service team is happy to assist with this process.

• Plain Gold Bands: In some cases, if resizing is not ideal, we may offer an exchange for an identical ring in your size instead. This is only applicable for plain gold bands without any stones. The exchanged ring will be handcrafted from scratch, ensuring the same quality and craftsmanship.

Resizing Costs & Shipping: Resizing is not free; however, we offer it at a minimal cost. Clients are responsible for shipping costs both ways. For international customers, this includes customs fees.

Please note that repairs or polishing done by third-party jewelers will void the warranty.

✧ If your lilyanngems Fine Jewelry piece needs repair, please contact us at support@lilyanngems.com to ensure that it’s entered into our service schedule. Our highly skilled repair specialist will evaluate your piece and stay in open communication with you about the work that’s needed and any associated costs.
✧ Feel free to reach out to us with any questions or if you need to pass on any additional information about the service you need.