Contact Us
Welcome to our premier jewelry store, where your dreams are turned into stunning reality. At LilyAnnGems, we encapsulate the essence of luxury with unparalleled quality, exceptional service, and unwavering support throughout your jewelry journey. We proudly stand as a top diamond jewelry manufacturer.
For any questions, our dedicated support team is always available to assist you promptly.
📞 Call/WhatsApp: +1 (256) 667-0682
📧 Email: Support@lilyanngems.com
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We're here to help with any questions you may have!
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Support Hours
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Monday - Friday
9:00 a.m. - 6:00 p.m. EST
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For More details please contact our customer care team.
FREE RETURNS
Returns within 30 days receive a full refund.
WORLDWIDE SHIPPING
Ship anywhere, rates available at checkout.
ETHICALLY SOURCED
Illuminate Responsibly, Our Jewelry Shines Ethically.
Frequently Asked Questions
Looking for more info on products, shipping, material, and more?
View FAQs
What is our Return & Refund Policy?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
How long will my order take?
Each piece of our ethical fine jewelry is hand made especially for you, with love and care. Your beautiful piece of jewelry will be made in max. 2 to 3 weeks plus shipping time. Custom, Customized and Engraved pieces will require additional time.
Can I change my shipping address after my order is submitted?
Our team is happy to facilitate an address change after your order is placed. You are able to do this via your account on both our website and app (Coming Soon!) or via email.
What is your return & refund policy?
We will accept return and exchange on most pieces. Items must be returned in unworn condition within 14 days of receipt. All returns will incur a 20% restocking fee. If you want to exchange your piece, we'll apply full amount of your original purchase to a new purchase of equal or grater value.
Your Jewelry set in Solid Gold?
Yes, all our Jewelry is make in Solid 10KT, 14KT or 18KT Gold. The color of the gold can be chosen from White, Yellow or Rose.
